Privacy Policy

Information We Collect

We gather information that helps us deliver, personalise, and improve your experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting customer support. Typical information includes your full name, date of birth, email address, postal address, telephone number, and payment details.

We also automatically collect certain technical data whenever you visit or use our services. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Such information helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

Your personal information is used for several legitimate purposes. Primarily, we process it to create and manage your gaming account, verify your identity, process financial transactions, and provide customer support. We also use the data to improve our games and website features, communicate important updates, and send promotional offers that may interest you, provided you have given consent or we have a legitimate interest to do so.

In addition, we may use your information to meet legal and regulatory obligations, prevent fraud, and ensure compliance with applicable gambling laws and responsible gaming requirements.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers, and analytics services. All such partners are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, such as to regulatory authorities, law enforcement, or licensing bodies in connection with our gaming licence obligations. In the event of a business transfer or merger, your information may be shared with the new entity under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, remember your preferences, analyse traffic, and deliver personalised content. Some cookies are essential for the site to work properly, while others help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience and limit access to specific features.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system is completely impenetrable, we continuously work to maintain a high standard of data protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information in certain circumstances. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

Residents of Canada may have additional rights under applicable provincial privacy legislation. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with legal requirements.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team through the live chat feature on our website or by sending an email to [email protected].

This policy is effective as of January 2025.